Refunds
If a paid fax cannot be delivered, we will help you resolve it.
Who to contact
Send refund and order questions to support@urgentfax.com. Include your order reference, but do not email your payment-card details or confidential document contents.
Failed delivery
Email support@urgentfax.com with your order reference if your fax reaches a final failed state. We review the transmission and process approved refunds manually to the original payment method through Stripe. We will not charge you for a retry without your agreement.
Uncertain or delayed status
A delayed status is not always a failed delivery. Contact support before paying to resend the same document so we can check for an existing transmission.
Delivered documents
Refunds are not normally available after the recipient fax system confirms delivery, including when a customer supplied the wrong destination or document. Contact us if there is a problem; applicable consumer rights still apply.
Refund timing
We confirm by email when a refund has been processed. Your bank determines when the credit appears. No new subscription or account is needed to request help.