Privacy
How we use information to send your fax and keep you informed.
Privacy contact
For privacy questions or requests to access or correct your personal data, contact support@urgentfax.com.
What we collect
We process your uploaded document, destination fax number, receipt email, payment reference and delivery status to provide this service. A document and destination are required to send a fax; an email is required for delivery updates.
Document storage
Our active upload copy is scheduled for deletion 72 hours after upload. Expired documents are no longer available through the service. Failed deletion jobs are retried and flagged for review. This schedule is not a promise that every provider or backup copy is erased within 72 hours.
Fax processing
Telnyx processes your document to transmit it. Telnyx has confirmed that fax records and stored fax media, including converted transmission data, are automatically deleted 60 days after fax creation, for both successful and failed faxes. Disabling its media download links does not prevent that storage. We disable optional previews so they are not generated or stored. Our 72-hour upload deletion schedule applies to our active upload copy, not Telnyx's media or the recipient's copy.
Provider records and backups
Telnyx separately retains fax call-detail records, including numbers, fax IDs, status and timestamps, under its reporting policy: currently up to 10 years for U.S.-processed traffic and 13 months for EU-processed traffic. These periods are separate from fax-media deletion. Exact transient-processing and backup lifetimes remain subject to provider clarification. The recipient may also keep the fax.
Order records
We retain order details and transmission events for up to 180 days for support, receipts, refunds and disputes. Deletion failures can require retaining the minimum records needed to finish cleanup.
Recovery copies
We keep encrypted, minimal order and payment-reference recovery copies in a private GitHub repository's workflow artifacts for up to seven days. These copies exclude documents, filenames, email addresses, fax numbers and access tokens. A recovery copy does not extend an order record's 180-day retention limit.
Providers and location
Railway hosts the service and temporary files, Telnyx transmits faxes, Stripe processes payments, and Resend sends delivery updates. These providers receive information needed for their role and may process information outside your country. Your recipient also receives the document. We do not receive your full payment-card number.
Browser and measurement
This tab stores your in-progress order until its session ends. We count a small set of page and upload events by predefined campaign code for up to 90 days. These counts do not contain document contents, filenames, email addresses, fax numbers or document access tokens. Separately, if you choose Allow measurement, we load the Google Ads tag on eligible public landing visits. Google may receive your IP address, browser information and advertising identifiers and use advertising cookies to measure ads. We do not send document contents, filenames, contact details or private order links to Google, and do not enable enhanced conversions or advertising personalisation. Declining does not affect fax sending. Use Cookie choices in the footer to change your choice; we remember it in this browser for up to 180 days. Withdrawing stops future tag loading and removes accessible Google Ads first-party cookies, but does not erase information Google already received. See https://policies.google.com/technologies/partner-sites for Google's processing information.
Purchase measurement
If you allow advertising measurement and return to the site after checkout, we may send Google Ads the server-confirmed live purchase amount in USD and a unique advertising transaction reference to prevent duplicates. This reference is not your document access token. We do not send document contents, filenames, contact details or private checkout links. Test and explicitly marked owner-test orders are excluded. Declining, ad blockers or closing the page before returning can prevent measurement. Refund adjustments are not automatically sent to Google Ads, so advertising reports are not our accounting records.
Your choices
We do not sell your uploaded documents or use their contents for advertising. Use the service only for documents you are authorised to transmit. Contact support@urgentfax.com to request access, correction or deletion of your data, or to ask about provider processing.
Sensitive information
UrgentFax does not offer a HIPAA business associate agreement. Do not use it where your documents require a contractual or regulatory handling standard we have not agreed to provide.